
Although not strictly a key loss avoidance technique, making sure the DIRECTV
satellite feed and cable distribution networks are constructed with approved
components and good workmanship practices, and operating within recommended
equipment limits can significantly decrease service calls which claim “key loss”.
Of the systems investigated personally by Technicolor MCS Field Service staff, on
average less than 40% of televisions claimed to have suffered key loss events
actually responded to rekeying. The other 60% either had no problems or problems
other than key loss.
Many of the rooms where broken TVs were reported had obvious distribution plant
problems.
Several sites which reported key loss and other serious operational issues had
obvious satellite feed problems to the headend.
DIRECTV has published an excellent installation guide for the COM1000 system. USE
IT!
11
Avoidance Techniques – RF, RF, and RF
11/17/2011
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